Shipping policy
Shipping
We offer shipping across Canada.
All orders are processed within 2–3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.
Pre-Orders
Some items may be available for pre-order.
Pre-order items will ship within 2–3 weeks.
Once shipped, standard delivery timelines apply.
If your order includes both pre-order and in-stock items, your order may be shipped together once all items are ready.
Delivery Times
Standard Shipping
5–10 business days after dispatch
Express Shipping
2–4 business days after dispatch
Delivery times may vary depending on your location and carrier delays.
Shipping Rates
Shipping rates are calculated at checkout.
- Standard Shipping: $12
- Free Standard Shipping on orders over $100
- Express Shipping: $20
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Delays
While we aim to meet all delivery timelines, delays may occur due to carrier issues, weather, or high demand periods.
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
Once an order has been handed over to the carrier, Buck Chutley is not responsible for lost or stolen packages.
If your package is missing, we recommend contacting the carrier directly.
Contact
For any shipping-related questions, contact us at:
hello@buckchutley.com