Refund policy
Returns
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible, items must be:
- unworn and unused
- in original condition with tags
- in original packaging
- accompanied by proof of purchase
To start a return, contact us at hello@buckchutley.com.
If your return is approved, we’ll provide instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at hello@buckchutley.com so we can make it right.
Final Sale Items
The following items are final sale and not eligible for return:
- Hats
- Sale items
- Gift cards
Exchanges
We do not offer direct exchanges.
To get a different size or item, please:
- Return your original item (if eligible)
- Place a new order
Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
Contact
For any questions, reach out to us at:
hello@buckchutley.com